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What are my Email settings?

Your mail program (Outlook, Netscape, etc.) requires proper settings for you to send and receive email.  These are your account name (username),  password, and incoming and outgoing server settings. 

If your domain name is example.com and your email address is bob@example.com:

Account name (Username) bob
Password Your password
Incoming mail server (POP3) example.com (NOT mail.example.com)
Outgoing mail server (SMTP) example.com (NOT smtp.example.com)

Click Here for a graphical presentation on how to set up your email.


What are my FTP settings?


In your FTP program, for the user ID field, enter your domain name without the .com (for example.com, you would enter only "example") .  For host address simply enter your domain name "example.com" (not ftp.example.com).  Then enter your main account password, given to you at signup.  Note: Be sure to upload files to the "httpdocs" directory.


How do I log on with Front Page?


You can open your site with Front Page by selecting "file", then "open web".  In the box, type "http://example.com".  Next, it will ask you for your username and password. Enter your username and password given to you at signup.  Then click "OK".  


How do I view my site statistics?


In your browser, type "http://example.com/webstat".  When prompted for your username and password, enter your username and password given to you at signup. 

 
How do I log into my control panel?

Your control panel information was sent to you at signup.  If you have misplaced this information, Click Here to request that a copy be emailed to you.

For complete instructions in use of your control panel and all of it's advanced features, Click Here to view in PDF format.  We recommend printing the entire instruction manual for ease in viewing when you need information. If you do not have Acrobat (PDF) installed on your computer, click on the Adobe icon and install first. 

Then, Click Here to view the Control Panel instructions.

To view the control panel instructions, you will need Adobe Acrobat Reader.


How do I access my web mail?

In your browser, type "http://webmail.example.com".  When prompted for your username and password, enter your username and password given to you at signup.


What is your nameserver information?

We have four (4) redundant networks, each with separate nameservers.  Before modifying this information for your domain name, Click Here to request the correct nameserver information.

 

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